{"id":162,"date":"2017-05-11T14:41:17","date_gmt":"2017-05-11T14:41:17","guid":{"rendered":"http:\/\/leanked.com\/blog\/?p=162"},"modified":"2021-08-24T10:09:38","modified_gmt":"2021-08-24T09:09:38","slug":"ferramenta-5-porques-na-causa-raiz","status":"publish","type":"post","link":"https:\/\/leanked.com\/blog\/ferramenta-5-porques-na-causa-raiz\/","title":{"rendered":"Ferramenta \u201c5 Porqu\u00eas\u201d na causa-raiz"},"content":{"rendered":"

Os \u201c5 porqu\u00eas\u201d \u00e9 uma ferramenta de simples implementa\u00e7\u00e3o utilizada na resolu\u00e7\u00e3o de problemas, identifica\u00e7\u00e3o e explora\u00e7\u00e3o das causa-raiz dos mesmos.<\/p>\n

\"\"<\/p>\n

\u00c9 comum na realidade do ch\u00e3o de f\u00e1brica sermos colocados perante situa\u00e7\u00f5es que necessitam de uma resolu\u00e7\u00e3o imediata. Na aus\u00eancia de uma an\u00e1lise sistematizada do problema corremos o risco de cair num ciclo recorrente de problema-rea\u00e7\u00e3o, seguido de novos e outros problemas, sem nunca os solucionarmos na totalidade.<\/p>\n

Isto acontece porque temos tend\u00eancia em focar a nossa aten\u00e7\u00e3o no sintoma, ignorando a causa do problema, e a verdade \u00e9 que o \u00eaxito da elimina\u00e7\u00e3o de um problema \u00e9 superior se incidimos sobre a sua causa-raiz, ou seja, sobre a sua origem (da\u00ed o prov\u00e9rbio \u201c\u00c9 preciso cortar o mal pela raiz\u201d).<\/p>\n

Para nos auxiliar na identifica\u00e7\u00e3o das causas-raiz de um problema podemos recorrer \u00e0 ferramenta \u201c5 porqu\u00eas\u201d, desenvolvida por Taiichi Ohno. A aplica\u00e7\u00e3o desta ferramenta consiste na formula\u00e7\u00e3o da pergunta \u201cPorqu\u00ea\u201d cinco vezes at\u00e9 se encontrar a causa-raiz e compreender o que aconteceu.<\/p>\n

Os passos para a implementa\u00e7\u00e3o da ferramenta s\u00e3o:<\/p>\n

    \n
  1. Identificar o problema;<\/li>\n
  2. Perguntar \u201cporque aconteceu?\u201d com o objetivo de identificar poss\u00edveis causas;<\/li>\n
  3. Para cada causa identificada perguntar novamente \u201cporque aconteceu?\u201d;<\/li>\n
  4. Repetir os passos 2 e 3 cinco vezes para que no final toda(s) a(s) causa(s)-raiz sejam identificada(s);<\/li>\n
  5. Identificar a solu\u00e7\u00e3o e as contramedidas para solucionar a(s) causa(s)-raiz.<\/li>\n<\/ol>\n

    Exemplo de implementa\u00e7\u00e3o da ferramenta \u201c5 Porqu\u00eas\u201d:<\/p>\n

    \"procurar<\/p>\n

    Ana Pereira
    \nConsultora Leanked<\/p>\n

    <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    Os \u201c5 porqu\u00eas\u201d \u00e9 uma ferramenta de simples implementa\u00e7\u00e3o utilizada na resolu\u00e7\u00e3o de problemas, identifica\u00e7\u00e3o e explora\u00e7\u00e3o das causa-raiz dos mesmos. \u00c9 comum na realidade do ch\u00e3o de f\u00e1brica sermos colocados perante situa\u00e7\u00f5es que...<\/p>\n","protected":false},"author":2,"featured_media":186,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[],"yoast_head":"\nFerramenta \u201c5 Porqu\u00eas\u201d na causa-raiz - Leanked<\/title>\n<meta name=\"description\" content=\"Os \u201c5 porqu\u00eas\u201d \u00e9 uma ferramenta de simples implementa\u00e7\u00e3o utilizada na resolu\u00e7\u00e3o de problemas, identifica\u00e7\u00e3o e explora\u00e7\u00e3o das causa-raiz dos mesmos.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leanked.com\/blog\/ferramenta-5-porques-na-causa-raiz\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ferramenta \u201c5 Porqu\u00eas\u201d na causa-raiz - Leanked\" \/>\n<meta property=\"og:description\" content=\"Os \u201c5 porqu\u00eas\u201d \u00e9 uma ferramenta de simples implementa\u00e7\u00e3o utilizada na resolu\u00e7\u00e3o de problemas, identifica\u00e7\u00e3o e explora\u00e7\u00e3o das causa-raiz dos mesmos.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leanked.com\/blog\/ferramenta-5-porques-na-causa-raiz\/\" \/>\n<meta property=\"og:site_name\" content=\"Leanked . Consultoria em Opera\u00e7\u00f5es\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leanked\/\" \/>\n<meta property=\"article:published_time\" content=\"2017-05-11T14:41:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-08-24T09:09:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leanked.com\/blog\/wp-content\/uploads\/2017\/05\/pexels-photo-356079.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"640\" \/>\n\t<meta property=\"og:image:height\" content=\"387\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Nils Alves\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nils Alves\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/leanked.com\/blog\/ferramenta-5-porques-na-causa-raiz\/\",\"url\":\"https:\/\/leanked.com\/blog\/ferramenta-5-porques-na-causa-raiz\/\",\"name\":\"Ferramenta \u201c5 Porqu\u00eas\u201d na causa-raiz - Leanked\",\"isPartOf\":{\"@id\":\"https:\/\/leanked.com\/blog\/#website\"},\"datePublished\":\"2017-05-11T14:41:17+00:00\",\"dateModified\":\"2021-08-24T09:09:38+00:00\",\"author\":{\"@id\":\"https:\/\/leanked.com\/blog\/#\/schema\/person\/0a199d2d30c4e5d13cecf50ee1dbb614\"},\"description\":\"Os \u201c5 porqu\u00eas\u201d \u00e9 uma ferramenta de simples implementa\u00e7\u00e3o utilizada na resolu\u00e7\u00e3o de problemas, identifica\u00e7\u00e3o e explora\u00e7\u00e3o das causa-raiz dos mesmos.\",\"breadcrumb\":{\"@id\":\"https:\/\/leanked.com\/blog\/ferramenta-5-porques-na-causa-raiz\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/leanked.com\/blog\/ferramenta-5-porques-na-causa-raiz\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/leanked.com\/blog\/ferramenta-5-porques-na-causa-raiz\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/leanked.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ferramenta \u201c5 Porqu\u00eas\u201d na causa-raiz\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/leanked.com\/blog\/#website\",\"url\":\"https:\/\/leanked.com\/blog\/\",\"name\":\"Leanked . Consultoria em Opera\u00e7\u00f5es\",\"description\":\"Blog\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/leanked.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/leanked.com\/blog\/#\/schema\/person\/0a199d2d30c4e5d13cecf50ee1dbb614\",\"name\":\"Nils Alves\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\/\/leanked.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/f87a2f7eec2f45e594ce5c0dad7be8d9?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/f87a2f7eec2f45e594ce5c0dad7be8d9?s=96&d=mm&r=g\",\"caption\":\"Nils Alves\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ferramenta \u201c5 Porqu\u00eas\u201d na causa-raiz - Leanked","description":"Os \u201c5 porqu\u00eas\u201d \u00e9 uma ferramenta de simples implementa\u00e7\u00e3o utilizada na resolu\u00e7\u00e3o de problemas, identifica\u00e7\u00e3o e explora\u00e7\u00e3o das causa-raiz dos mesmos.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/leanked.com\/blog\/ferramenta-5-porques-na-causa-raiz\/","og_locale":"pt_PT","og_type":"article","og_title":"Ferramenta \u201c5 Porqu\u00eas\u201d na causa-raiz - Leanked","og_description":"Os \u201c5 porqu\u00eas\u201d \u00e9 uma ferramenta de simples implementa\u00e7\u00e3o utilizada na resolu\u00e7\u00e3o de problemas, identifica\u00e7\u00e3o e explora\u00e7\u00e3o das causa-raiz dos mesmos.","og_url":"https:\/\/leanked.com\/blog\/ferramenta-5-porques-na-causa-raiz\/","og_site_name":"Leanked . Consultoria em Opera\u00e7\u00f5es","article_publisher":"https:\/\/www.facebook.com\/leanked\/","article_published_time":"2017-05-11T14:41:17+00:00","article_modified_time":"2021-08-24T09:09:38+00:00","og_image":[{"width":640,"height":387,"url":"https:\/\/leanked.com\/blog\/wp-content\/uploads\/2017\/05\/pexels-photo-356079.jpeg","type":"image\/jpeg"}],"author":"Nils Alves","twitter_card":"summary","twitter_misc":{"Escrito por":"Nils Alves","Tempo estimado de leitura":"1 minuto"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/leanked.com\/blog\/ferramenta-5-porques-na-causa-raiz\/","url":"https:\/\/leanked.com\/blog\/ferramenta-5-porques-na-causa-raiz\/","name":"Ferramenta \u201c5 Porqu\u00eas\u201d na causa-raiz - Leanked","isPartOf":{"@id":"https:\/\/leanked.com\/blog\/#website"},"datePublished":"2017-05-11T14:41:17+00:00","dateModified":"2021-08-24T09:09:38+00:00","author":{"@id":"https:\/\/leanked.com\/blog\/#\/schema\/person\/0a199d2d30c4e5d13cecf50ee1dbb614"},"description":"Os \u201c5 porqu\u00eas\u201d \u00e9 uma ferramenta de simples implementa\u00e7\u00e3o utilizada na resolu\u00e7\u00e3o de problemas, identifica\u00e7\u00e3o e explora\u00e7\u00e3o das causa-raiz dos mesmos.","breadcrumb":{"@id":"https:\/\/leanked.com\/blog\/ferramenta-5-porques-na-causa-raiz\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/leanked.com\/blog\/ferramenta-5-porques-na-causa-raiz\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/leanked.com\/blog\/ferramenta-5-porques-na-causa-raiz\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/leanked.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Ferramenta \u201c5 Porqu\u00eas\u201d na causa-raiz"}]},{"@type":"WebSite","@id":"https:\/\/leanked.com\/blog\/#website","url":"https:\/\/leanked.com\/blog\/","name":"Leanked . Consultoria em Opera\u00e7\u00f5es","description":"Blog","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/leanked.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"pt-PT"},{"@type":"Person","@id":"https:\/\/leanked.com\/blog\/#\/schema\/person\/0a199d2d30c4e5d13cecf50ee1dbb614","name":"Nils Alves","image":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/leanked.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/f87a2f7eec2f45e594ce5c0dad7be8d9?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f87a2f7eec2f45e594ce5c0dad7be8d9?s=96&d=mm&r=g","caption":"Nils Alves"}}]}},"_links":{"self":[{"href":"https:\/\/leanked.com\/blog\/wp-json\/wp\/v2\/posts\/162"}],"collection":[{"href":"https:\/\/leanked.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/leanked.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/leanked.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/leanked.com\/blog\/wp-json\/wp\/v2\/comments?post=162"}],"version-history":[{"count":10,"href":"https:\/\/leanked.com\/blog\/wp-json\/wp\/v2\/posts\/162\/revisions"}],"predecessor-version":[{"id":1142,"href":"https:\/\/leanked.com\/blog\/wp-json\/wp\/v2\/posts\/162\/revisions\/1142"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/leanked.com\/blog\/wp-json\/wp\/v2\/media\/186"}],"wp:attachment":[{"href":"https:\/\/leanked.com\/blog\/wp-json\/wp\/v2\/media?parent=162"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/leanked.com\/blog\/wp-json\/wp\/v2\/categories?post=162"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/leanked.com\/blog\/wp-json\/wp\/v2\/tags?post=162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}